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Pottery Lane Imports FAQ

Thank you for visiting our website, where you can purchase wholesale decorative accessories as well as fashion accessories at great prices! We guarantee our products to be defective free, but in the event one comes your way, we will gladly fix the problem right away! Please read the entire page before you place an order just so that you are aware of our return policies. When you do place an order, you agree to all the terms and conditions of Pottery Lane Imports Wholesale online store.

 

1. Please sign up for your Login ID and Password first.

  • To protect our clients, this web site is password protected. Please register first.
  • Pottery Lane Imports reserves the right to refuse password requests or cancel existing accounts.
  • Inactive accounts will be deleted from our system on a periodic basis.

2. Order Information

  • A confirmation email will be sent to you upon successful completion of the checkout process. A second email with your invoice including shipping charges will be sent out after the shipment has been sent out through Canpar or TNT.
  • The receipt of the first e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.
  • You may receive an email or call from Pottery Lane Imports Customer Service to collect payment information if not provided or if declined. • Back orders are shipped upon availability of goods, unless instructed otherwise.

3. Prices and Availability

  • Due to circumstances beyond our control, prices and availability are subject to change without notice.
  • The colors shown on the products are an approximation of the original colors, and may vary on your computer system.

4. Minimum Purchase Policy

  • $200 MINIMUM ORDER REQUIREMENTS, ORDER AS YOU SELL!
  • There is a minimum order for international orders at $500.00USD including shipping & handling costs.

5. Payment Method

  • We accept Credit Cards only (VISA, Master Card).
  • Upon receiving an order, your credit card will be processed for pre-authorization.
  • Orders with declined credit card on pre-authorization process:
    (1) An email will be sent out to notify the customer.
    (2) Order will be canceled unless we receive a valid credit card information within 48 hours of our notification.

    Note: Credit Card fraud will be reported to the Police immediately. Cookies, email address, IP information, and delivery address will be forwarded.

6. Shipping & Shipping Charge Policy

  • Pottery Lane Imports offers Canpar Ground ,TNT Ground services. Pottery Lane Import also offers special deals in large-quantity orders. Shipping price varies depending on destination and weight.
  • Most in-stock items will arrive on your doorstep within 2-4 weeks after receipt of your order.
  • Buyer is responsible for the shipping and handling charge. The shipping charge varies depends on where the order is shipped to and the freight will be added onto your invoice. All orders are shipped via Canpar or TNT. Handling charges are paid to Pottery Lane Imports Wholesale and varies by merchandise ordered weight and quantity.
  • Delivery time is usually 2 to 7 business days from the time your package leaves our warehouse.
  • Business day delivery service excludes Holidays & Weekends.
  • Please note that merchandise cannot be shipped to P.O. Boxes. These items must be sent to a street address (physical address).
  • Please Note: Canpar holds the packages one extra day at the destination to correct the shipping addresses, if the shipping addresses provided by the customers are not complete and accurate. Under the circumstances, Canppar charges the extra shipping cost to the shipper (Pottery Lane Imports) for the Address Correction Service. Pottery Lane Imports reserves the right to charge customer $6.00 to cover the expense incurred by the incomplete/inaccurate shipping address provided by the customer. The extra charge by Pottery Lane Imports on customer's credit card account may show up after 4 to 6 weeks from the order date due to the Canpar billing cycle. It is customer's responsibility to provide the accurate shipping address at the time of order to eliminate the unnecessary shipment delay and the additional charges.

7. Sales Tax

This is a wholesale website and GST/HST will be collected for orders originating from Canada and AU.

 

8. Return Policy

We accept returns / exchanges on defective merchandise only. No refunds. We will exchange the defective merchandise or give you a store credit to be used on your next order as long as the following conditions are met:

  • Defective items must be reported to us within (2) days of the date of receipt and returned no later than (7) days of the date of receipt.
  • All return should be accompanied by an RMA number. Please, before returning a purchase you must contact us by email or fax (866) 859-1819 to receive a return authorization number (RMA) and shipping instructions (display RMA on the package - without RMA we do not accept any unauthorized package).
  • No refunds or exchanges are given on closeout items.
  • All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the original packaging materials as they are discarded.
  • We will issue a credit (store credit only) for defective or damaged merchandise. The original shipping charge is not covered under this policy.

We reserve the right to correct any errors found in our website price list, catalog or invoice